BigBasket's amusing mix-up: An X user praised the company for bundling sanitary napkins with ice cream, but the retailer mistook it for a complaint and apologized. The incident, highlighting potential pitfalls of automation in customer service, entertained social media users and sparked discussions about the importance of human oversight.source https://timesofindia.indiatimes.com/india/bot-life-is-so-awkward-bigbasket-responds-to-social-media-compliment-with-well-do-our-best-to-sort-this-issue/articleshow/114166759.cms
0 Comments